Returns & Exchanges

At Wacoal, we want you to feel confident and comfortable in your fit. If you are not completely satisfied with your purchase, you may return unworn items with original tags attached within 60 days of the shipping date.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Select the reason for your return and generate a pre-paid USPS shipping label to be printed at home or shown as a QR code at a drop-off location.

3

Pack Your Items

Securely place your unworn garments with original tags into the original shipping box or a similar mailer, ensuring the package is properly sealed.

4

Ship and Refund

Drop off your package at any authorized USPS location; once received and inspected at our warehouse, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing