Frequently Asked Questions

Everything you need to know about your Wacoal experience.

How do I find my perfect bra size?

We recommend using our comprehensive Fit Guide available on the website or booking a virtual consultation with one of our fit experts to ensure you find the most comfortable and supportive size.

What is your return policy?

We offer free returns and exchanges on all unworn items with original tags attached within 30 days of purchase. Please note that for hygienic reasons, certain items like hosiery cannot be returned if the packaging is opened.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for an additional fee.

How should I care for my Wacoal lingerie?

To maintain the shape and elasticity of your bras, we recommend hand washing in cold water with a gentle detergent and laying them flat to dry. Avoid using a dryer as heat can damage the delicate lace and elastic.

Can I track my order?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.